| Frequently
Asked Questions |
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| 1.
How do I contact you? |
| 2.
How do I move a file to a PDA? |
| 3.
Why can't I view the movie I downloaded? |
| 4.
Unauthorized DRM client |
| 5.
License restore and backup |
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| 1.
How do I contact you? |
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If you have
questions or comments regarding the web site, please
contact the webmaster at webmaster@ifspot.com.
For all other inquiries, please e-mail us at CustomerService@ifspot.com. |
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| 2.
How do I move a file to a PDA? |
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You can move any of these
files to your PDA that supports Microsoft Media Player
7 and higher. You can download this at www.microsoft.com/windowsmedia.
Then use the Microsoft Media Player on your PC/Mac to
move the file to the PDA. Don't use your PDA software
to move it. If you use the PDA software the license
key won't follow and you won't be able to play the movie. |
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| 3.
Why can't I view the movie I downloaded? |
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In order to view the movies
you need Microsoft Media Player 7.x or higher. You can
get the latest media player at www.microsoft.com/windowsmedia |
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| 4.
Unauthorized DRM client |
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When trying to play a movie
during the "License Acquisition" a pop up
occurs that said "-2147188722 Unauthorized DRM
client". This happens due to a new security release
to stop the "FREEME.exe". This error is easy
corrected by clicking on this link from Microsoft http://drmlicense.one.microsoft.com/Indivsite/indivit2.htm.
Doing this it will update client's security component. |
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| 5.
License restore and backup |
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We do not offer the ability
to restore any lost security keys to unlock the content
you have downloaded. We put this on you to do by going
to you media player, tools, license management and selecting
back up. |
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